Terms & Conditions
Effective Date: [24-Feb-2025]
Welcome to PatioHeaterDubai.com! These Terms and Conditions govern your use of our website and the purchase or rental of patio heaters from us. By accessing our website or placing an order, you agree to comply with and be bound by these terms. Please read them carefully.
1. General Terms
1.1 Acceptance of Terms
By using PatioHeaterDubai.com, you confirm that you are at least 18 years old and agree to these Terms and Conditions. If you do not agree, please refrain from using our website.
1.2 Modifications
We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the revised terms.
1.3 Governing Law
These terms are governed by the laws of Dubai and the United Arab Emirates. Any disputes will be resolved in the courts of Dubai.
2. Orders and Payments
2.1 Order Placement
- All orders are subject to product availability.
- By placing an order, you agree to provide accurate and complete information, including your name, email address, phone number, and delivery address.
2.2 Payment Methods
- We currently accept cash on delivery (COD) only. No credit card or online payment options are available.
- Payment is due in full at the time of delivery.
2.3 Pricing
- All prices are listed in UAE Dirhams (AED) and are subject to change without notice.
- Prices include VAT (if applicable) but exclude delivery charges unless otherwise stated.
3. Delivery
3.1 Delivery Areas
- We deliver to locations within Dubai, Abu Dhabi & other Emirates. For deliveries outside Dubai, please contact us at info@patioheaterdubai.com or phone to confirm availability.
3.2 Delivery Time
- Delivery times are estimates and may vary based on product availability and delivery location.
- We are not liable for delays caused by unforeseen circumstances (e.g., traffic, weather).
3.3 Inspection Upon Delivery
- Please inspect your order upon delivery. If there are any issues (e.g., damaged or incorrect items), notify the delivery personnel immediately and contact us at info@patioheaterdubai.com.
4. Returns and Refunds
4.1 Return Policy
- We accept returns within 7 days of delivery for defective or damaged products.
- To initiate a return, contact us at info@patioheaterdubai.com with your order details and proof of the issue (e.g., photos).
4.2 Refund Process
- Refunds will be processed within 14 business days after we receive and inspect the returned item.
- Refunds will be issued in cash or via bank transfer, depending on the original payment method.
4.3 Non-Returnable Items
- Customized or specially ordered items cannot be returned unless defective.
- Items damaged due to misuse or negligence are not eligible for return.
5. Rental Terms
5.1 Rental Agreement
- By renting a patio heater, you agree to our rental terms and conditions.
- A valid Emirates ID or passport copy may be required for rental agreements.
5.2 Rental Period
- The rental period begins on the delivery date and ends on the return date specified in the agreement.
- Extensions must be requested in advance and are subject to availability.
5.3 Rental Fees
- Rental fees are calculated based on the duration of the rental period.
- A security deposit may be required, which will be refunded upon the safe return of the item.
5.4 Condition of Rental Items
- Renters are responsible for maintaining the patio heater in good condition.
- Any damage or loss during the rental period will be charged to the renter.
5.5 Late Returns
- Late returns will incur additional charges as specified in the rental agreement.
6. Liability and Disclaimers
6.1 Product Use
- Patio heaters must be used in accordance with the manufacturer’s instructions. We are not liable for any damage or injury caused by improper use.
6.2 Website Content
- While we strive to provide accurate and up-to-date information, we do not guarantee the completeness or accuracy of the content on our website.
6.3 Limitation of Liability
- Our liability is limited to the value of the product purchased or rented. We are not liable for any indirect, incidental, or consequential damages.
7. Intellectual Property
7.1 Ownership
- All content on PatioHeaterDubai.com, including text, images, and logos, is the property of PatioHeaterDubai.com and is protected by copyright laws.
7.2 Use of Content
- You may not reproduce, distribute, or use any content from our website without prior written permission.
8. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@patioheaterdubai.com
